Effective date: 01/05/2025

Reserved Project (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://reservedproject.co.uk) and when you sign up for email notifications.

1. Information We Collect

a. Website Visitors
When you browse our site, we may collect basic technical data such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring websites

This data is used only for analytics and website performance optimization. We do not use cookies or trackers for advertising purposes.

b. Email Notification Users
If you sign up to receive reservation alerts or account updates, we collect:

  • Your email address
  • Your restaurant and time preferences
  • Basic metadata on email interactions (opens, unsubscribes, etc.)

2. How We Use Your Data

We use your information to:

  • Provide email notifications based on your preferences
  • Confirm bookings and account changes
  • Monitor deliverability and system performance
  • Comply with legal and anti-abuse policies

All emails sent are transactional in nature and only sent to users who have explicitly opted in.

3. Email Deliverability & Suppression

We use Amazon Simple Email Service (SES) to send notification emails. If an email to you results in:

  • A hard bounce (invalid address)
  • A complaint (marked as spam)
    …we automatically suppress further mail to that address to protect deliverability and comply with best practices.

All emails include an unsubscribe link, and you can manage notification preferences from your user account.

4. Data Sharing & Storage

We do not sell or rent your personal data.
Your information may be shared with trusted service providers (e.g., AWS) only as needed to operate our platform securely and efficiently.

All data is stored securely in the UK or EEA and processed in accordance with the UK General Data Protection Regulation (UK GDPR).

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Correct or delete your information
  • Withdraw consent to receive emails at any time

To exercise these rights, contact us at privacy@reservedproject.co.uk.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date.

Contact Us
For questions or concerns about this Privacy Policy, contact:

Reserved Project
Email: privacy@reservedproject.co.uk